FAQ

1. What is the return period of an item?

Items should be returned within 7 days of receiving the product.

2. How do I initiate a return and what happens afterwards?

You place the return request on styleslane.com

Return request is reviewed by Styleslane.

After approval pickup is arranged

If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us.

After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability.

It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.

Styleslaneassures  that we work very hard to ensure that our customers  interests are protected.

3. How should I pack the product for pick-up?

Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.

4. My product has been picked-up, how do I know it has reached you?

After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website.

5. What will be delivery charges if am an international customer?

For international customers delivery charges will be on case to case basis. International customers can send thier complete address with zip codes delivery charges will be advised by mail.

6. When will I get the replacement ?

We initiate the replacement  within 2 working days of receiving the product at our center.In total it can take up to 2 weeks to get the replacements approximately.